Where do you deliver?

We currently offer delivery in Malaysia, Singapore, Brunei, Hong Kong and Australia. We do welcome orders from other countries too, please contact us at hello@beaandbow.com for shipment charges and delivery availability before ordering online.

When can I expect my order to arrive and how do you charge for delivery?

Please see below for all our delivery options

  Standard Delivery Express Delivery
Peninsular Malaysia

5 – 7 business days (unless stated otherwise in Delivery Method during checkout)


FREE for orders above RM100 per box*

RM8 flat rate for orders below RM100 per box.

2 – 3 business days (unless stated otherwise in Delivery Method during checkout)


RM30 surcharge

 

East Malaysia

6 – 10 business days (unless stated otherwise in Delivery Method during checkout)


FREE for orders above RM250 per box.*

Weight-based charges for orders below RM250 per box.

2 – 5 business days (unless stated otherwise in Delivery Method during checkout)


RM30 surcharge

 

Singapore

6 – 10 business days (unless stated otherwise in Delivery Method during checkout)


Weight-based charges.

Other countries Contact us at hello@beaandbow.com for shipment charges and delivery availability.

 

Do you offer next day delivery?

Contact us directly via email hello@beaandbow.com for urgent deliveries and we’ll try our best to help you!

I’m buying a gift for someone else, can you help me deliver to him/her directly?

Of course! You’ll be able to personalise your gift message at checkout so they’ll knows who their lovely gifter is.

How can I get updates on the status of my order?

All standard delivery orders are processed and dispatched within 3 to 6 working days upon verification of payment. For express delivery, all orders are processed and dispatched within 1 to 2 working days upon verification of payment. Once despatched, we will send you a Despatch Confirmation via email together with your postal tracking number. To track your order, please visit www.poslaju.com.my/track-trace-v2 and enter your tracking number. You tracking code is a 13 digit long alphanumeric sequence that starts with EM and ends with MY. Do note that there may be a one day lag in delivery statuses. 

Can I deliver my gifts to separate addresses?

Sure, just write this in the special instructions box at checkout. Please note that this may require extra delivery charges. Our policy is free delivery for orders above RM100 per box. E.g. to qualify for free delivery for 2 boxes, total order must come up to above RM200. For Singapore deliveries, our delivery charges are on a per box basis. We will contact you directly prior to taking any additional steps!

What is your return policy?

If we have made a mistake with the personalisation or with the products, we will replace immediately. Email us a photo of your item (with the faulty part) together with a short description and your order number to orders@beaandbow.com and we will exchange your item for a new one. Unfortunately, we will not be able to replace products whereby a spelling or other errors were made during the ordering process as all our products are personalised specifically for you. Please do check all orders prior to checking out.