Bea & Bow (M) Sdn Bhd (“Bea & Bow”) provides the content and services available on the our beaandbow.com website (“Site”) to you subject to the following terms and conditions ("Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, which include our Privacy Policy. These Terms and Conditions were last updated on 24/03/2017. Bea & Bow reserves the right, at its sole discretion, to modify or replace any of these Terms of Use at any time. It is your responsibility to check the Terms of Use periodically for changes. Your continued use of the Service following the posting of any changes to the Terms of Use constitutes acceptance of those changes. Please review our Privacy Policy, which also governs your visit to the Site, so that you may understand our privacy practices.

Accuracy of Information and Products

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Site are accurate, complete, reliable, current, or error-free. Additional, information provided on this site is for educational and informational purposes only. Even if the information published here is meant to be accurate, it is not intended to substitute professional medical advice. Please consult your physician or local medical facility for information specific to your individual needs. Bea & Bow or any contributors do not take responsibility for any consequence relating directly or indirectly to any information, recommendations or action by any person using the present site. The information contained here is offered without any warranty and it is not liable for its accuracy, mistakes, or for any damage caused by user's reliance on information obtained from the site. 

Product Care

We use only the best materials for our personalisation to ensure durability and quality of our products. You are advised to hand wash all Bea & Bow products gently and individually. Jellycat toys should be cleaned with a wet cloth to maintain its softness. For our rompers, please wash and iron on reverse side of apparel and avoid ironing on the part of our statement rompers that have wordings on them. 

Additional Payments after Checkout

Certain instances or requests may require additional payments after checkout from customers:

  • Requests for orders to be packed in separate boxes. Our policy is free delivery for orders over RM100 per box for Peninsular Malaysia and over RM250 per box for East Malaysia. In the instance where the above is not met, you will be required to make additional delivery payments via a PayPal link that we will email to you after checkout. We will begin processing orders upon verification of the additional payments. e.g. in order to qualify for free delivery of 2 boxes(for Peninsular Malaysia), total order amount needs to be over RM200. For illustration purposes, assuming your total order comes up to RM160 - If you have requested to separate your order into 2 boxes, you will be charged for delivery of the second box, first box delivery is free. 

We will only begin processing orders upon verification of the additional payments. Failure to make payment within 7 days of receiving invoice will result in cancellation of order and a full refund of total amount paid at checkout minus PayPal processing fee. We will contact you via email and phone prior to taking this action. 

Delivery

We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned then there may be a charge for posting it out again. You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient. 

Bea & Bow is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order. All orders are processed and dispatched within 3 to 6 working days upon verification of payment. For express delivery, all orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Malaysia). Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). You will be able to track your items using the tracking number we provide you on www.poslaju.com.my/track-trace-v2, do note that there may be a one day delay in delivery statuses. 

In the event that we receive bounced parcels, customers will be contacted via email should we receive any bounced parcels bearing their name. Cost for re-delivery will be borne by the customer. Bea & Bow will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.

Exchanges & Returns

If you are not completely satisfied with the goods, simply get in contact with our customer support team either via the form on the contact page or email us at orders@beaandbow.com. If it is a fault at our end, you can contact us for an exchange at any time within 7 days of receipt. We will exchange your item(s) as soon as possible after you cancel your order. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post. Your rights to exchange the goods will not apply in the following circumstances:

  • Any products that we have made, personalised or customised specifically for you
  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
  • If you have made a spelling mistake on your order or had a change of mind regarding product, colour and font choice and it has been sent for production.

If you exchange an item because of an error on our part, or because it is defective, we will happily exchange the item for you immediately. The item(s) must be returned in the condition in which you received it within 10 working days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind. Also note that the colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if the colour is important to you, your order is placed at your own risk.

Promotion – FREE Personalised Ceramic Ornament

  • For every purchase from 27 November until 15 December 2018 for orders above RM150/SGD50, you are entitled to one FREE* personalised Ceramic Ornament exclusively from us, to you!
  • Personalised name on ornament will follow the (or, one of the) personalised name(s) of product in the order, unless specifically instructed.
  • Ornament shape and font will be selected by us, unless specifically instructed.
  • Each order is entitled to only one free ornament. 
  • Free ornament is on a while stocks last basis, we may not be able to fulfill this promotion if stocks run out.

Intellectual Property

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Neither the Content or Trademarks nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

External links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. You agree to defend, indemnify and hold harmless Bea & Bow, its affiliates and their employees, contractors, officers, directors and representatives from all liabilities, claims and expenses, including attorneys' fees, that arise from your use or misuse of the Service.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

General

You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. If you have any questions regarding these Terms and Conditions, please Customer Service.