FAQ

You simply pick the item(s) you like, choose how you'd like to personalise them on their respective product pages and checkout! Leave the rest to us. We'll ensure your items arrive at your doorstep perfectly personalised and packed in our luxury giftbox!

Most definitely! We are here to help ensure your giftee receives 100% satisfaction with their gift. Contact us at hello@beaandbow.com if you'd like us to help recommend products for you. 

All orders will arrive perfectly on your doorstep in our luxury gift box! Whether you're purchasing one or several items for yourself or others, you will receive one complimentary giftbox with every order. We believe unboxing a gift is half the fun of receiving one!

Our standard delivery for Peninsular Malaysia is within 5 - 7 business days of ordering and East Malaysia is within 6 - 10 business days (unless stated otherwise in Delivery Method during checkout). We also offer express delivery options. Free standard delivery in Peninsular Malaysia is applicable for orders above RM100. For Singapore, delivery charges are weight based and we do not offer free delivery for Singapore for now. For more info on delivery, click here.

You will be able to personalise your own gift message at checkout. All our gift cards are designed in-house and will be handwritten for an extra personal touch. 

Our boxes are all hardcover and will not be easily spoilt. In addition, we add an additional layer of bubble wrap and paper to ensure the box is well protected.

Oh no! We are so sorry for this blunder! If we have made a mistake with the personalisation or sent you a faulty or incorrect item, we will replace the item for you immediately. Email us a photo of your item (with the faulty part) together with a short description and your order number to orders@beaandbow.com and we will exchange your item for a new one instantly. 

We're so sorry if a product you like is out-of-stock! We try our best to restock goods asap for our customers. If you'd like to pre-order an out-of-stock item or would like to check when the product will be available again, please email us at hello@beaandbow.com to let us know. We will be able to take pre-order reservations for certain products with no payment required. We will notify you when the stock is about to arrive!

By default, we will pack all items in an order into one giftbox. If you require additional giftboxes, kindly select the additional giftbox option during checkout under 'Delivery Method' (For Malaysia & Singapore). For all other countries, kindly place your orders separately if you require more than one giftbox.

You can either pay via:

Direct online transfer/bank in

After you checkout, kindly send us confirmation of payment to pay@beaandbow.com together with your order number and name so we can begin processing your order. Please bank in the correct amount so that we can process your order quickly. 

Our bank account details:

• Name: Bea & Bow (M) Sdn Bhd (or, Bea and Bow)
• Account No: 5644-8141-1499
• Bank: Maybank
• Select 'Instant Transfer' if you'd like us to process your order quicker.

Credit/Debit Card

Select the "Paypal (Credit/Debit Card)" option at payment methods during checkout. You will be redirected to PayPal website. Click on the "Pay with Credit/Debit Card" button.

PayPal

Select the "Paypal (Credit/ Debit Card)" option at payment methods during checkout. You will be redirected to the PayPal website. Sign into your PayPal account and proceed with payment.

We don't currently offer statement customisations. However, we are always open for feedback. If you'd like to see certain statements, please do let us know via hello@beaandbow.com! We take all customer suggestions and feedback very seriously. 

Don't worry! Your child's comfort is our key goal. We go through great lengths to ensure all our products are comfy for babies to wear. All our embroidery rompers have a soft patch added behind the stitchings for your child's comfort.